"Was a bit late picking us up from the Harvard Inn. Excellent on the way back as we asked for a earlier return and the taxi was there 15 minutes after the phone call."
"We booked on line for pick up at 4pm Sunday to which all was ok but I had a email at 3.35 saying they was unable to do our booking which due to the latest of the email we was late and I had to drive not good at all. "
"The outward journey was fine with a very helpful driver. Unfortunately the return was a not. The taxi was booked to collect me at 11.45pm and finally arrived at 10 past midnight. Thus I was kept waiting for 25 minutes and had to phone to find out where the cab was. The driver said that he had been given the job then had it taken away and then given to him again later so it wasn't his fault. Whatever the reason for the delay it is not acceptable especially as they knew it was an older woman on her own. I would have phoned another taxi company but I had already paid for this journey up front so that I did not need to carry extra cash about late at night. I would certainly not use this company again."
"Great service and very helpful. Flight late due to fog but driver still met us. "
"Very good service will use again."
"easy to book and the driver was on time (actually early)"
"Used them for the first time last night, from Stock to Danbury, arrived super punctual, patiently waited whilst I said my goodbyes, VERY reasonable price especially as after midnight. Would definitely use and recommend this company "
"Flight tracker said we were late but we still waited too long but the driver was really good
"
"It wasn't obvious until I booked that a £2.50 charge would be levied for using a credit card. Had it been so, I'd have used a debit card."
"It wasn't obvious until I booked that a £2.50 charge would be levied for using a credit card. Had it been so, I'd have used a debit card."
"Will also be ringing to find out why the price went up after I had confirmed my booking and sent my payment?"
"Will also be ringing to find out why the price went up after I had confirmed my booking and sent my payment?"
"Easy to book and great prices "
"Great to be able to book a cab online to collect my parents from the show at the Cliffs, as a surprise for them - saves the the worry of getting them back home in the evening. "
"Used service before, great +"
"Excellent, easy and fast!"
"very quick and easy to use and very competitive prices, will comment more once we have been picked up "
"Was a bit late picking us up from the Harvard Inn. Excellent on the way back as we asked for a earlier return and the taxi was there 15 minutes after the phone call."
"The outward journey was fine with a very helpful driver. Unfortunately the return was a not. The taxi was booked to collect me at 11.45pm and finally arrived at 10 past midnight. Thus I was kept waiting for 25 minutes and had to phone to find out where the cab was. The driver said that he had been given the job then had it taken away and then given to him again later so it wasn't his fault. Whatever the reason for the delay it is not acceptable especially as they knew it was an older woman on her own. I would have phoned another taxi company but I had already paid for this journey up front so that I did not need to carry extra cash about late at night. I would certainly not use this company again."
"Great service and very helpful. Flight late due to fog but driver still met us. "
"Very good service will use again."
"easy to book and the driver was on time (actually early)"
"Flight tracker said we were late but we still waited too long but the driver was really good
"
"was late arriving at our house journey ok why a big van was sent for two people I dont know"
"excellent service, thanks very much"
"We booked on line for pick up at 4pm Sunday to which all was ok but I had a email at 3.35 saying they was unable to do our booking which due to the latest of the email we was late and I had to drive not good at all. "
"Used them for the first time last night, from Stock to Danbury, arrived super punctual, patiently waited whilst I said my goodbyes, VERY reasonable price especially as after midnight. Would definitely use and recommend this company "
"I am writing to complain about the poor service on 4th July. We arranged to be picked up at Rules Restaurant at 10.30 pm to be taken back to Billericay. No taxi arrived and after 10 minutes I phoned the office. I was told the taxi would be there in 20 minutes. After waiting another 30 minutes we gave up and caught the train home. At 12.30 I had a call saying that the taxi was at Rules - 2 hours late!! I am particularly upset because there has been no real apology or explanation. "
"will never use and will never recommend. "
"Excellent service... very pleased, will certainly use again "
"I made a request for a car to deliver a passenger from Billericay to Heathrow on 13th February. I have not had any confirmation or feedback so please cancel the booking as I have since made other arrangements.
Keith Phillips"
"Unreliable!
They cancelled on the day I had booked for. That left me struggling to find alternative transport for a family reunion.
I will not use this service again,"
"Worst taxi service ever experienced. The taxis were 45mins late! Rude customer service! I will never use them ever again! Horrendous! "
"Totally unreliable. The journey was booked and my money taken. Didn't get confirmation email so I emailed to remind them. Next day I got a reply cancelling the journey due to a lack of vehicles. What's worse is that I have to wait 3 to 5 days for my money back. I have now booked with their competitors and they get all my business in future."
